Partner Privacy and Policies

This Privacy Policy sets out how Kourierly uses and protects any information that is provided when a person uses the Kourierly Partner mobile application, related websites, support channels, and associated services. Kourierly is committed to ensuring that privacy is protected and that information is handled in accordance with this Privacy Policy, applicable law, and lawful platform requirements. This Privacy Policy should be read together with the Kourierly Partner Terms and Conditions, onboarding disclosures, permission prompts, and any other notices provided within the app or through Kourierly’s official channels.

1. Scope

• This Privacy Policy applies to delivery partners, applicants, account holders, and users who access, register for, interact with, or otherwise use the Kourierly Partner app and related services. This policy may also apply to certain interactions through Kourierly websites, support channels, compliance checks, incentive programs, promotions, referral programs, future subscription services, and operational systems connected to the partner platform.
• This Privacy Policy does not apply to independent third-party websites, banking apps, UPI applications, SMS providers, insurance providers, or external services that are governed by their own terms and privacy practices.

2. Information Collected

Depending on the services used, features enabled, permissions granted, business requirements, and applicable law, Kourierly may collect, receive, verify, generate, or otherwise process the following categories of information:

• Identity and account information, such as full name, mobile number, profile photo, date of birth, residential address, emergency contact details, gender where applicable, and other registration details.
• Verification, KYC, and compliance information, such as government-issued identification, PAN details where required, driving license details, vehicle registration certificate, insurance, permits, tax details, pollution certificate, address proof, bank or payment verification records, selfies, and other onboarding or re-verification documents.
• Vehicle and operational information, such as vehicle type, registration number, service area, availability status, trip acceptance and completion history, cancellations, ratings, complaints, referral records, incentive participation data, and subscription or plan-related activity if such features are introduced.
• Location information, including precise, approximate, foreground, or other permitted location data, where enabled or required for order assignment, route support, live status, serviceability checks, fraud prevention, partner safety, proof of activity, and operational management.
• Delivery, transaction, and earnings information, such as order details, delivery charges, incentives, promotional benefits, rewards, direct payment references, transaction logs, settlement references, support adjustments, refunds, reversals, penalties where lawful, and accounting or audit records.
• Communications and support information, including calls, emails, SMS, WhatsApp or chat interactions, app notifications, support tickets, investigation notes, issue reports, and communications with Kourierly teams, merchants, or customers to the extent relevant to platform operations.
• Technical and device information, such as device model, operating system, app version, IP address, device identifiers, language settings, crash logs, performance logs, diagnostics, anti-fraud signals, and app interaction data used to improve service reliability and platform integrity.

3. How Information Is Used

Kourierly may use information for the following purposes:

• To create, verify, administer, and maintain partner accounts and onboarding records.
• To evaluate eligibility, confirm identity, prevent impersonation, conduct compliance checks, manage safety workflows, and detect fraud, abuse, or unauthorized activity.
• To provide and operate partner app features, including trip assignment, status management, route-related support, earnings records, support operations, rewards, promotions, referral programs, and future subscription or paid partner-service features if introduced.
• To communicate important information regarding account activity, support, onboarding, transactions, incentives, rewards, subscriptions, promotions, app changes, operational updates, policy updates, legal notices, or service interruptions.
• To improve the app, strengthen platform security, monitor service quality, conduct internal analytics, manage customer and merchant complaints, and support internal business operations.
• To enforce the Kourierly Partner Terms and Conditions, investigate misconduct, restrict misuse, and comply with legal, tax, regulatory, audit, or law-enforcement requirements.

4. Legal Basis, Consent, and Permissions

• Where required by applicable law or platform policy, Kourierly may rely on user consent, contractual necessity, legitimate business interests, legal obligations, fraud-prevention needs, and platform-safety requirements as legal bases for processing information. Where collection or use is not obvious from the app experience, Kourierly may provide additional in-app disclosures, prompts, or consent requests before collection or use.
• If a user denies certain permissions or later disables them, some app functions may become limited, unavailable, or less effective.

5. Location Data

Kourierly Partner may request access to location services to support order allocation, route assistance, live partner status, serviceability checks, safety workflows, trip validation, dispute resolution, and fraud prevention. If background or other sensitive location access is used, Kourierly should ensure appropriate in-app disclosures, permission prompts, and public disclosures remain aligned with actual app behavior and Play Console declarations.

6. Payments, Incentives, Promotions, Rewards, and Future Subscriptions

• Kourierly may maintain operational records relating to deliveries, direct customer payments, incentives, promotional credits, referrals, rewards, disputes, subscription or plan enrolment records, and accounting or audit needs. Features such as promotions, rewards, bonus programs, referral schemes, loyalty benefits, partner subscription plans, or paid partner-service features may be introduced, modified, suspended, withdrawn, replaced, limited, or discontinued at any time, with or without prior notice, to the extent permitted by applicable law.
• Eligibility criteria, benefits, pricing, duration, availability, service areas, usage rules, cancellation rules, renewal settings, fee structures, deductions, and operational conditions for any such features may vary and may be updated from time to time. Continued use of the platform after such updates may be treated as acceptance of the revised terms or applicable feature conditions to the extent permitted by law.

7. Sharing and Disclosure

Kourierly may share information only as reasonably necessary for service delivery, support, compliance, fraud prevention, safety, platform operations, and lawful business needs, including with:

• Technology, hosting, communication, analytics, support, and infrastructure service providers.
• Verification, identity, compliance, insurance, legal, anti-fraud, risk, audit, and security partners.
• Merchants, customers, support teams, operations teams, or authorized representatives to the extent reasonably necessary to complete deliveries, resolve complaints, or manage incidents.
• Government authorities, regulators, tax authorities, law-enforcement agencies, courts, or other competent authorities where required by law, legal process, or reasonably necessary to detect, prevent, or address illegal, fraudulent, unsafe, or prohibited conduct.
• Investors, acquirers, affiliates, successors, or business transferees in connection with a merger, financing, restructuring, sale, due diligence process, or similar transaction, subject to applicable confidentiality obligations.

8. Data Retention

Kourierly may retain information for as long as reasonably necessary for onboarding, operational records, dispute resolution, fraud prevention, legal compliance, tax and accounting requirements, safety investigations, audit trails, enforcement of rights, and legitimate business purposes. Even if an account is deleted, certain records may continue to be retained where necessary for legal, tax, fraud-prevention, security, safety, insurance, dispute, or regulatory reasons.

9. Account Deletion and Data Deletion

• Kourierly Partner may allow users to request deletion of their account from within the app through the account or menu settings. Kourierly may also maintain a website-based deletion request option so users can request deletion without reinstalling the app. When an account deletion request is processed, Kourierly may delete or de-identify the relevant account data, except for information that must be retained for legal, tax, accounting, audit, fraud-prevention, safety, dispute, insurance, platform-integrity, or regulatory purposes as permitted by law.
• Kourierly may reject, delay, or limit deletion requests where identity verification is incomplete, fraud is suspected, obligations remain outstanding, legal restrictions apply, or retention is otherwise required or permitted by law.

10. Data Security

Kourierly may use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. However, no security system is completely foolproof, and absolute security cannot be guaranteed.

11. User Rights and Choices

Subject to applicable law, users may request access to certain personal information, correction of inaccurate information, account deletion, or withdrawal of certain permissions through the app, support, or any published privacy-request channel. Kourierly may require identity verification and may refuse, defer, or limit requests where permitted by law or reasonably necessary for fraud prevention, legal compliance, safety, contractual enforcement, or protection of the platform and other users.

12. Children and Eligibility

Kourierly Partner is not intended for children and should only be used by persons who satisfy the applicable legal and operational eligibility requirements for partner onboarding and lawful delivery activity.

13. Changes to this Privacy Policy

Kourierly may revise, update, or replace this Privacy Policy from time to time to reflect changes in law, platform features, business practices, security measures, subscriptions, promotions, partner services, or operational models. Kourierly may provide notice of material changes through the app, website, SMS, email, or other reasonable channels, but to the extent permitted by law, Kourierly shall not be required to provide individualized advance notice for every operational, promotional, technical, or feature-related change.

14. Contact Information

For privacy questions, account-deletion requests, data requests, or other related concerns, contact:

Email:support@kourierly.com

Company / Legal Entity:Kourierly Private Limited

Business Address: No. 8/11,Nethaji Street, Taramani, Chennai -113, Tamil Nadu.

Deletion Request URL: Kourierly.com/delete-account